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Jobs (Edmonton): Orange Hub Theatres Concession Supervisor – Grindstone Theatre

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Jobs (Edmonton): Orange Hub Theatres Concession Supervisor – Grindstone Theatre

CONCESSION SUPERVISOR
ORANGE HUB THEATRES MANAGED BY THE GRINDSTONE THEATRE SOCIETY

Overview:
We are seeking a motivated and customer-focused Concession Supervisor to oversee the operations of the concession stand at The Orange Hub Theatres. The Concession Supervisor will be responsible for managing concession staff, ensuring the efficient and hygienic preparation of food and beverages, providing exceptional customer service to patrons, and will be the primary team member responsible for providing concession support for all performances and events.

Location: The Orange Hub Theatres, 10045 156 St NW, Edmonton, AB T5P 2P7
The Orange Hub is a vibrant arts and cultural center dedicated to supporting local artists and fostering community engagement through a diverse range of performances, events, and workshops. As a hub for creativity and innovation, we strive to provide an inclusive and welcoming environment where artists and audiences can come together to celebrate the arts.

RESPONSIBILITIES AND QUALIFICATIONS

Responsibilities:

  • Concession Operations Management as the lead Concession member, present for each event or scheduling an alternative supervisor, managing stock and maintaining the working condition of the concession.
  • Work with the Operations Manager to open the new venue, responsible for setting up the work space and developing operational procedures.
  • Customer Service Excellence, serving as a point of contact for patrons, and monitoring customer feedback and satisfaction levels.
  • Staff Management and Training, recruiting, hiring, training and scheduling concession staff.
  • Financial Reporting and Reconciliation, overseeing the daily reconciliation of cash registers, monitoring inventory levels, and assisting with the preparation of annual budget forecasts.


Qualifications:

  • High school diploma or equivalent (required); Bachelor’s degree or diploma in Hospitality Management or related field (preferred).
  • Minimum of 2-3 years of experience in food service, hospitality, or retail, with at least 1 year in a supervisory or leadership role.
  • Strong leadership and communication skills, with the ability to motivate and inspire a team of diverse individuals to achieve common goals.
  • Knowledge of food safety and hygiene regulations, with certification in food handling and sanitation (e.g., ServSafe) preferred.
  • Excellent organizational and problem-solving abilities, with a keen attention to detail and the ability to manage multiple tasks and priorities in a fast-paced environment.
  • Commitment to providing outstanding customer service and creating positive experiences for patrons, with a passion for the arts and a dedication to promoting accessibility and inclusion.


Schedule/Wage:

$20/hour
Available for evenings and weekends, hours dependent on theatre bookings

Who We’re Looking For:
The Grindstone Theatre Society is an equal opportunity employer and welcomes applications from individuals of all backgrounds and experiences. We thank all applicants for their interest, but only those selected for an interview will be contacted.

How to Apply:
Please submit your resume and cover letter outlining your relevant experience and qualifications to tlocke@grindstonetheatre.ca with the subject line “Concession Supervisor Application – [Your Name]”. In your cover letter, please include why you are interested in joining The Orange Hub Theatres and how your experience aligns with the responsibilities of the role.

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