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Jobs (Edmonton): Part-time Patron Services Representative – The Citadel Theatre

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Jobs (Edmonton): Part-time Patron Services Representative – The Citadel Theatre

Patron Services Representative: Part-Time

The Citadel Theatre, one of Canada’s largest and busiest professional, not-for-profit theatre companies and facilities, is looking for a part-time Patron Services Representative (PSR) for our Box Office. If you enjoy working in a fun and fast-paced atmosphere, are computer and technology savvy, and enjoy a flexible work schedule then this position is for you!

Reporting to the Senior Sales Manager, the PSR is an integral part of the Citadel team. The successful candidate(s) will work in a fun and fast-paced atmosphere, selling tickets, packages, classes and merchandise. The PSR must be ready to take a proactive role in creating a respectful and positive workplace where all our stakeholders are excited, connected and invested in the work of the theatre.

Responsibilities and Expectations:

  • Provide excellent customer service to all guests in the Citadel Theatre: quick, friendly, and showing a thorough knowledge of the company, events, and building.
  • Assisting patrons using various communication methods (i.e. phone, email, and in-person).
  • Use our Customer Relation Management Systems to sell and exchange tickets, register Foote Theatre School classes, and provide administrative support to the rest of the company.
  • Conduct outbound calls to prospects and customers to sell packages or tickets.
  • Assist Box Office Supervisors and management with all aspects of Season Tickets. This may include selling, processing, or changing packages, contacting patrons, and filing forms.
  • Counting floats, restocking brochures, ensuring the work area is clean and organized, printing and mailing tickets, maintaining the database of patrons and other administrative support for Guest Services.
  • Completing other administrative tasks for the theatre upon request.
  • Support the Front of House and Bar teams in their needs prior to a show.
  • Other duties as required.

Job Requirements:

  • Excellent interpersonal skills with a proven history of effective relationship building.
  • Self-motivated with the ability to multi-task, problem solve, and prioritize responsibility in a timely and efficient manner.
  • Ability to adapt to a fast-paced environment, while providing outstanding customer service in a consistently courteous manner.
  • Positive sales-oriented attitude.
  • Demonstrated ability to handle cash and credit card transactions with integrity.
  • Knowledge of Tessitura is an asset.
  • Proficient in Microsoft Office Suite and G Suite is an asset.
  • Weekend and evening availability is required.

The wage for this position is $18.00 per hour.

Please email your resume with cover letter to:

Accommodations for job applicants with disabilities are available upon request. The Citadel Theatre is committed to having our team reflect the community it serves and actively welcome applicants from diverse and equity-seeking backgrounds. The Citadel also endeavours to create and guard a culture of respect and cooperation with all staff, artists, colleagues, volunteers and internal / external parties. Thank you for your interest but only those persons chosen for interviews will be contacted. No telephone calls please.

Citadel Theatre’s COVID-19 protocols (such as masking, screening, testing, vaccinations) are a part of our “Returning Safely Policy,” to ensure everyone is safe in at the work place. PLEASE NOTE – Citadel Theatre’s vaccination protocol will be in place for this position. Anyone working in the building is expected to be fully vaccinated (if they are medically able). Please be aware of this requirement before you submit your resume.

Theatre Alberta does not necessarily endorse the organizations and/or individuals submitting Classified listings on our site. It is the responsibility of each patron using the Theatre Alberta Classifieds to research the integrity of the organizations who submit listings to which they are applying/responding and to verify specific information, especially pertaining to the job/audition listings and youth listings.

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