CANADA PERFORMING ARTS WORKERS’ RESILIENCE FUND (CPAWRF) PROJECT

JOB POSTING – Multiple Positions

The AFC is the lifeline for Canada’s entertainment industry, helping Canadian entertainment professionals maintain their health, dignity and ability to work when they are at their most vulnerable due to injury, illness or other personal hardship. Our Emergency Financial Aid program has delivered more than $2 million to help people meet their basic needs since March 2020.

The AFC is an encouraging, respectful, and collegial workplace where we take pride in our work and live the organization’s values. These positions offer the opportunity for meaningful community service within a collaborative and supportive team.

The Government of Canada, through the Department of Canadian Heritage, recently announced the Canada Performing Arts Workers’ Resilience Fund (CPAWRF), a $60 million fund to assist organizations to provide programs to improve the economic, career, and personal circumstances of independent and self-employed workers in the live performance sector whose work opportunities continue to be impacted by the pandemic. The AFC has received funding that will allow us to deliver direct financial assistance to approximately 7,000 individual performers, technicians, and other industry members. We are seeking program staff with excellent communication skills, a passion for supporting the performing arts, and a dedication to serving community members with compassion and dignity.

This is a multi-position posting. Please read the information for each position and see the How To Apply section to access our Job Application Portal.

There is no application deadline. Submissions will be reviewed on a rolling basis, with some positions starting right away. You are welcome to apply to multiple positions with one application.

Positions Summary
All positions are remote and hours and contract lengths vary; please see below for more information. All candidates must be currently eligible to work in Canada for all employers.

Position 1: Project Manager (1)
Position 2: Communications and Training Coordinator (1)
Position 3: Client Service Representatives (7)
Position 4: Application Reviewer (9)

Technical requirements: Reliable internet access is required, and some physical privacy is needed for client calls and sensitive discussions, and to store confidential material. A separate fee will be paid to compensate for the use of personal computers (must be equipped with a microphone or a headset), and internet.

POSITION 1: Project Manager
Hours: Full-time (40 hours/week)
Contract Dates: ASAP – March 31, 2023, (with possible extension to June 30th, 2023)
Salary range: $34-$38/hour
Number of positions available: 1
Brief overview: The Project Manager will assist the Project Director in all aspects of the startup, launch, implementation, and wrap-up of this new initiative. This position will coordinate multiple facets of this project. As this is a new project, the duties and responsibilities may change and vary as the project evolves.

For detailed responsibilities and qualifications please see the full Job Description.

POSITION 2: Communications and Training Coordinator
Hours: Part-time (20 hours/week)
Contract Dates: ASAP – March 31, 2023
Salary range: $26-$30/hour
Number of positions available: 1
Brief overview: The Communications and Training Coordinator supports program promotion and outreach to industry members and groups. This person also ensures that project team members are provided with the current industry and technical knowledge they require to provide excellent customer service and administer the program. As this is a new project, the duties and responsibilities may change and vary as the project evolves.

For detailed responsibilities and qualifications please see the full Job Description.

POSITION 3: Client Service Representatives
Hours: Full-time hours (40 hours/week), with flexibility for those that want to work part-time. Varying shift schedule for coverage of weekdays, weeknights and weekends.
Contract Dates: All positions start ASAP, varying contract lengths from 2-10 months.
Salary range: $25-$30/hour
Number of positions available: 7
– Client Service Representative Lead (full-time, 10-month contract) – 1
– Client Service Representative, Bilingual (full-time, 10-month contract) – 2
– Client Service Representatives (varying schedules and contract lengths) – 4
Brief overview: The Client Service Representative (CSR) provides front-line support for applicants to the program, fielding inquiries by telephone and email, assisting clients with the application process, and directing applicants to appropriate resources. CSRs review applications to ensure that they are complete, and follow up with clients who need to submit additional information. As this is a new project, the duties and responsibilities may change and vary as the project evolves.

For detailed responsibilities and qualifications please see the full Job Description.

POSITION 4: Application Reviewer
Hours: Varying hours (20 – 40 hours/week); flexible scheduling for base work, with 1-3 application review meetings per week during business hours (Monday-Friday 9-5 ET)
Contract Dates: All positions start ASAP, varying contract lengths from 2-10 months
Salary range: $27-$33 / hour
Number of positions available: 9
– Application Reviewer Lead, full-time (10-month contract) – 1
– Application Reviewer, Bilingual English/French, part-time (10-month contract) – 2
– Application Reviewer, part-time (contracts of varying lengths) – 6

The AFC is committed to including at least one Indigenous member on the team and ensuring Indigenous representation when reviewing applications. There is an opportunity for voluntary self-identification on our Job Application Portal – please supply details you feel comfortable sharing.

Brief overview: Application Reviewers assess, review and evaluate applications for direct financial assistance from applicants to the program and make recommendations for approvals. As part of a team with a diverse range of perspectives and experiences, Application Reviewers will bring their knowledge of and experience in the performing arts to determine whether applicants meet the professional and financial criteria for the program.

Application Reviewers are expected to work within The AFC’s policies and procedures for handling confidential information and comply with Equity, Diversity, and Inclusion policies, and other standards applicable to the role. As this is a new project, the duties and responsibilities may change and vary as the project evolves.

For detailed responsibilities and qualifications please see the full Job Description.