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Job (Edmonton): Box Office Patron Services Representative – The Citadel Theatre

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Job (Edmonton): Box Office Patron Services Representative – The Citadel Theatre

Box Office Patron Services Representative

The Citadel Theatre, one of Canada’s largest and busiest professional, not-for-profit theatre companies and facilities, is looking for a full-time Box Office Patron Services Representative (PSR). If you enjoy working in a fun and fast-paced atmosphere, are computer and technology savvy, and enjoy a flexible work schedule then this position is for you!


Reporting to the Patron Relations Manager, the PSR is an integral part of the Citadel team. The successful candidate(s) will work in a fun and fast-paced atmosphere, selling tickets, packages, classes and merchandise. The PSR must be ready to take a proactive role in creating a respectful and positive workplace where all our stakeholders are excited, connected and invested in the work of the theatre.

Responsibilities and Expectations:

  • Providing excellent customer service to all guests in the Citadel Theatre: quick, friendly, and showing a thorough knowledge of the company, events, and building.
  • Comfort and excellent etiquette in assisting patrons using various communication methods (i.e. Phone, Email, and in-person)
  • Using our Customer Relation Management Systems to sell and exchange tickets, register FTS classes, and provide administrative support to the rest of the company.
  • Conduct outbound calls to prospects and customers to sell packages or tickets.
  • Assisting Box Office supervisors and management with all aspects of Season Tickets. This may include selling, processing, or changing packages, contacting patrons or filing forms.
  • Counting floats, restocking brochures, ensuring the work area is clean and organized, printing and mailing tickets, maintaining the database of patrons and other administrative support for Guest Services.
  • Completing other administrative tasks for the theatre upon request
  • Support the FOH and Bar teams in their needs prior to a show.
  • Other duties as required.

Job Requirements:

  • Excellent interpersonal skills with a proven history of effective relationship building
  • Self-motivated with the ability to multi-task, problem solve, and prioritize responsibility in a timely and efficient manner
  • Ability to adapt to a fast-paced environment, while providing outstanding customer service in a consistently courteous manner
  • Positive sales-oriented attitude
  • Demonstrated ability to handle cash and credit card transactions with integrity
  • Knowledge of Theatre Manager and Tessitura is an asset
  • Proficient in Microsoft Office Suite and G Suite is an asset
  • Weekend and evening availability is required

The wage for this position is $16 per hour and has a benefit package that starts after the probationary period.

Qualified applicants are encouraged to email their resume and cover letter to Human Resources at

Posting will remain open until June 6, 2021 or until a suitable candidate is found.
Applications will only be considered if submitted with cover letter.

The Citadel Theatre is committed to having our team reflect the community it serves and actively welcome applicants from diverse and equity-seeking backgrounds. The Citadel also endeavors to create and guard a culture of respect and cooperation with all staff, artists, colleagues, volunteers and internal / external parties.

Thank you for your interest but only those persons chosen for interviews will be contacted. No telephone calls please.

Theatre Alberta does not necessarily endorse the organizations and/or individuals submitting Classified listings on our site. It is the responsibility of each patron using the Theatre Alberta Classifieds to research the integrity of the organizations who submit listings to which they are applying/responding and to verify specific information, especially pertaining to the job/audition listings and youth listings.

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