Fort Edmonton Park offers visitors authentic and immersive experiences, as well as access to special events, live performances, private event rentals, and culinary delights. The Park is currently undertaking a $165 million enhancement project and a new strategic direction aimed at making the Park the premier cultural tourism attraction in Western Canada.

The role of the Technical Operations Manager is to manage operations within the park specific to technical entertainment needs. Reporting to the Director of Experience Development, this is an integral role to support our quest toward world class regional tourism.

The successful candidate will collaborate with Fort Edmonton Management Company (FEMCo) departments to provide support as we adapt and grow our business.

Responsibilities include:

Maintenance and operations of technical and exhibit AV, effects, and themed entertainment technical elements within Fort Edmonton Park (FEP) including but not limited to:

• Troubleshooting and possible repairs on small electronics and low voltage systems
• Facility Equipment Management (theatrical infrastructure and equipment renewal)
• Facility Equipment Management (media maintenance and equipment renewal)
• Coordination of warranty or operational adjustments required with original vendor
• Liaise with the original vendor to customize or augment exhibit capabilities

Provide technical credibility as the leading expert within FEP to:

• Facilitate private events and FEP internal set up needs such as audio and visual requirements
• Facilitate and manage equipment rentals with external clients
• Liaise with internal departments and external stakeholders
• Install all power drops for FEMCo Signature events
• Oversee the hiring, training, and monitoring of contractors and technical operations staff
• Lend expertise and work collaboratively with the Experience Development department in furthering the development and implementation of immersive experiences
• Maintain a high standard of service experience at FEP while creatively evolving aspects of it according to cultural attraction best practices
• Maintain and demonstrate an understanding of Health, Safety, and Regulatory standards and a commitment to a safety culture
• Other projects and duties as assigned

Qualifications:

• Completion of a recognized degree or diploma in Technical Theatre Production or equivalent experience required
• Experience in the field including minimum 5 years experience in a supervisory role employing management functions that involve facility, safety, operations management required
• Diverse knowledge of of technical operations including IT and theatre operations
• Direct experience working on large scale projects such as outdoor festivals
• A practical knowledge about audiovisual technology, systems integration, visual media fundamentals
• Exceptional communication skills and a demonstrated ability to collaborate with, and lead others
• Ability to handle multiple tasks with accuracy and to establish and meet deadlines in a timely manner
• High professional standards with attention to detail and the ability to prioritize and organize effectively
• Team player with a great attitude, a willingness to find solutions, an interest in learning
• First aid and AED training and current WHIMIS certification required
• Knowledge of Alberta Occupational Health and Safety Act required, preference to formal certifications in this area
• Knowledge of Google suite tools

Other Details:

• Time will be split between an office environment and on site (including both outdoor spaces and various buildings), the amount of time spent on site will increase significantly before, during, and after major events.
• Full time position, typically shifts are on a five day per week schedule with non standard shifts to support event needs, will require frequent weekend, stat and/or evening work and moderate extended hours of work during events
• Role can be physically demanding including but not limited too: moderate to high amounts of walking, standing and crouching; regularly lifting up to 50 lbs., regularly carrying up to 30 lbs, climbing ladders with stability in doing so, climb and perform duties on scaffolding, ability to crawl into small spaces in elevated areas, manual dexterity, working at heights
• May be exposed to chemicals, smells, elements, noise, temperature etc.
• Exposure to or in contact with common allergens such as but not limited too hay, straw, fur, pollen, dust, peanuts/nuts, bee/wasp stings while on site
• Must arrange own transportation as the Park often operates outside of regular public transit hours
• Possession of a valid Class 5 Alberta Motor Vehicle Operator’s License and a driver’s abstract which is acceptable to the company may be required
• Must be legally entitled to work in Canada for any employer
• Media consent form required in accordance with FEMCo policy as this role may participate in media events as required
• Original Police Information Check issued within the past 90 days that is satisfactory to the employer before starting in the position may be required

This posting is intended as a summary of the primary responsibilities and qualifications for this role. It is not intended as inclusive of all duties an individual in this position might be asked to perform or of all qualifications that may be required.

How to apply:

Qualified applicants may submit their cover letter and resume to hr@fortedmontonpark.ca. Only applications received electronically will be considered.

We are an equal opportunity employer and we encourage all qualified individuals to apply. We thank all applicants for their interest in this opportunity, however, only those candidates being considered for the position will be contacted.

Salary: Commensurate with qualifications and experience

Posting will remain open until Monday, February 22, 2021 or until a suitable candidate is found.