The Citadel Theatre, one of Canada’s largest and busiest professional, not-for-profit theatre companies and facilities, has an opening for a part-time Box Office Patron Services Representative (PSR). If you enjoy working in a fun and fast-paced atmosphere, are computer and technology savvy, and enjoy a flexible work schedule then this position is for you!
Function/Role:
Reporting to the Patron Relations Manager, the PSR is an integral part of the Citadel team. The successful candidate will work in a fun and fast-paced atmosphere, selling tickets, packages, classes and merchandise. The PSR must be ready to take a proactive role in creating a respectful and positive workplace where all of our stakeholders are excited, connected and invested in the work of the theatre.
Responsibilities and Expectations:
- Providing excellent customer service to all guests in the Citadel Theatre: quick, friendly, and showing a thorough knowledge of the company, events, and building.
- Using Theatre Manager to sell and exchange tickets, register FTS classes, and provide administrative support to the rest of the company.
- Assisting Box Office supervisors and management with all aspects of Season Tickets. This may include selling, processing, or changing packages, as well as contacting the patrons or filing the forms.
- Counting floats, restocking brochures, ensuring the work area is clean and organized, printing and mailing tickets, maintaining the database of patrons and other administrative support for Guest Services.
- Support the FOH and Bar teams in their needs prior to a show.
- Other duties as required.
Job Requirements:
- Excellent interpersonal skills with a proven history of effective relationship building
- Self-motivated with the ability to multi-task, problem solve, and prioritize responsibility in a timely and efficient manner
- Ability to adapt to a fast-paced environment, while providing outstanding customer service in a consistently courteous manner
- Positive sales-oriented attitude
- Demonstrated ability to handle cash and credit card transactions with integrity
- Knowledge of Theatre Manager is an asset
- Proficient in Microsoft Office Suite is an asset
- Weekend and evening availability is required
Please email your cover letter with availability (applications without indicated availability will not be considered) and resume to: humanresources@citadeltheatre.com
Posting will remain open until January 20, 2020 or until a suitable candidate is found.
The Citadel Theatre is an equal opportunity employer and is committed to a culture of respect and cooperation with all staff, artists, colleagues, volunteers and internal / external parties. Thank you for your interest but only those persons chosen for interviews will be contacted. No telephone calls please.
