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Job (Calgary): Ticket Office Assistant – Vertigo Theatre

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Job (Calgary): Ticket Office Assistant – Vertigo Theatre



Reports directly to the Ticket Office Manager
Full training to be provided


Full-time 40-hour work-week Monday to Friday, with some evenings and weekends required


$33,000-35,000 based on experience
Benefit Plan expense co-share between Employer/Employee
3-Month Probation Period

The Ideal Candidate

Vertigo Theatre is looking for an individual that possesses excellent customer service, sales, inter-personal, time management, administrative and data management skills. In addition, the successful candidate will be comfortable working flexible shifts and have a professional phone demeanor.

About Vertigo Theatre

Vertigo Theatre has entertained audiences for over 41 years with high quality programming, evolving into a truly unique organization. We are located at the base of the Calgary Tower, which is home to our administration and ticket offices as well as our two performance venues. We program the BD&P Mystery Theatre Series and are also home to a variety of arts organizations that rent our performance venues throughout the regular theatre season. Our diverse audience includes young adults to urban professionals and seniors.

Duties and responsibilities

Ticket Office Management
• Maintain a high quality of work, achieving the attention to detail with respect to consistency, accuracy and time lines that the position requires
• Answer questions regarding programming
• Process ticket orders and exchanges, allocate seats, ensure contact information is recorded
• Authorize credit/debit card payments
• Ensure tickets, float and ticket sales revenue are secure during shifts
• Report customer complaints to Ticket Office Manager
• Return messages in a timely fashion
• Provide a point of security for all persons entering and leaving the theatres and lobby through the main venue doors
• Work toward setting and achieving established goals
• Compliance with Ticket Office policies and procedures

Sales Campaigns

• Assist with all mail campaigns
• Participate in all telemarketing campaigns

Signage and Displays

• Assist with changing exterior poster boxes
• Check foyer and other brochure/postcard displays onsite for refill and cleanliness

Other tasks as delegated by the Ticket Office Manager or Marketing & Communications Manager

Required skills and qualifications

• Working knowledge of Theatre Manager or other ticketing systems is considered a major asset
• Exceptional customer service and outstanding interpersonal skills
• Excellent computer skills and ability to learn a new ticketing system
• Cash handling and credit card and debit processing experience
• Ability to work in a high-pressure environment which requires multitasking
• Experience with Microsoft Word and Excel
• Superior organizational skills with respect to time management
• Professional attire is required (as confirmed in consultation with the Ticket Office Manager)
• Must be legally entitled to work in Canada

At Vertigo Theatre we are committed to a respectful work environment and a diverse workforce. We encourage applications from all qualified individuals including visible minorities and people with disability.

Applications accepted until: August 29, 2018 or until a suitable candidate is selected.

Please send a letter of interest and resume to Evelyn Goj, Marketing & Communications Manager at Interviews will commence immediately. Thank you to all applicants. Only those selected for interviews will be contacted. No phone calls please. For more information about Vertigo Theatre please visit our website,

Theatre Alberta does not necessarily endorse the organizations and/or individuals submitting Classified listings on our site. It is the responsibility of each patron using the Theatre Alberta Classifieds to research the integrity of the organizations who submit listings to which they are applying/responding and to verify specific information, especially pertaining to the job/audition listings and youth listings.

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