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Job (Calgary): Operations Manager – Northern & Southern Jubilee Auditoria

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Job (Calgary): Operations Manager – Northern & Southern Jubilee Auditoria


Alberta Culture and Tourism supports the development and sustainability of Alberta’s cultural industries, tourism, the arts, recreation and sport, heritage, and the nonprofit/voluntary sector. The Creative and Community Development (CCD) Division provides programs and services to support and build vibrant, resilient, and inclusive communities, to contribute to improving the quality of life for Albertans. CCD is made up of 4 branches to carry out its work – the Community Engagement Branch, the Arts Branch, the Cultural Industries Branch, and the Program Coordination Branch.

The Alberta Jubilee Auditoria are both owned by the Government of Alberta and operated in partnership with the provincial departments of Infrastructure and Alberta Culture and Tourism. Originally built between 1955 and 1957 as a gift to the people of Alberta, the Jubilee Auditoria of Alberta are twin multi-purpose venues located in Calgary and Edmonton. In 2004, an extensive renovation was undertaken to revitalize these community icons. Improvements focused on patron comfort and performance enhancements including acoustics, seating, climate control, and more. The venues have a new look, yet have maintained their historic charm. The facilities were reopened in September, 2005 to commemorate Alberta’s 100th anniversary, reinforcing the Auditoria’s commitment to providing its patrons with a world-class experience.


Based out of Calgary and reporting to the General Manager (located in Edmonton), the Operations Manager plays a critical role in providing the necessary leadership and direction to ensure the delivery of high quality services at both the Northern and Southern Jubilee Auditoria (NAJA and SAJA).

The successful candidate will be required to work with a high level of independence, and will be involved in all aspects of venue management for both facilities, and will be accountable for the delivery of a safe environment for staff, patrons, clients, and contractors. This multi- faceted role will include responsibility for establishing and implementing a consistent operational approach, overseeing operational finances (development of capital, operations, and maintenance budgets, as well as tracking and monitoring of all expenditures), human resources, and occupational health and safety, and the Facility Emergency Response Plan (FERP). You will be required to understand and oversee the technical aspects of theatre, and will also work closely alongside Alberta Infrastructure to oversee building management and infrastructure issues and projects.

To excel in this role, you require exceptional communication skills (both written and verbal) and relationship management skills to take a collaborative approach to resolving client and patron concerns, and to working with contracted staff, internal, and external stakeholders. The successful candidate will be a strategic systems thinker with strong organizational skills and the ability to manage and prioritize several complex tasks or issues concurrently. You must thrive in a dynamic and fast-paced environment, working independently, as well as part of a team, to produce deliverables within time sensitive deadlines.
As the ideal candidate, in addition to your education and experience, you will illustrate well developed competencies in the following areas:

SYSTEMS THINKING: You will demonstrate your ability to see the big picture and understand how your work relates to the others within the division. When faced with a decision, you will illustrate thorough consideration of the implications for both the Northern and Southern Jubilee Auditoria, clients and patrons, and other stakeholders, to determine the best possible approach.

AGILITY: You must be able to effectively navigate an environment where priorities and direction are constantly changing. When faced with a change, the ability to identify the change and its implications in advance of its impacts, and then identify potential solutions is critical. The ability to identify new and different ways of doing things is also essential to success in this role.

DEVELOP NETWORKS: As the operations of the Jubilee Auditoria are focused on direct delivery of exceptional experiences to patrons, you will communicate regularly with stakeholders, building and maintaining relationships to ensure that their needs are met.

BUILD COLLABORATIVE ENVIRONMENT: You must work in collaboration with many different stakeholders at different levels in and outside the organization. Building collaborative environments is key for this role as you will be expected to gather and provide critical information for the General Manager to help guide decision making.

CREATIVE PROBLEM SOLVING: This role is responsible for receiving and resolving all public complaints in a timely and satisfactory manner. This requires excellent judgement and independent decision making skills, along with a high degree of professionalism. Customer service and conflict resolution skills are essential for success.


In addition to their resume, candidates are asked to include a cover letter that shows how they have demonstrated one of the above competencies in either current or past roles.

A related university degree plus a minimum of 4 years of directly related experience in
theatrical venue management is required, as is previous supervisory experience. Previous experience in managing the financial aspects of venue management is preferred. Previous experience working with Unionized staff, experience working alongside non-profit friends societies, and previous media training are all considered assets. Equivalencies will be considered.

$3,062.51 to $4,121.25 bi-weekly (approximately $79,932 to $107,565 annually)


This is a temporary one year position, with the possibility of being made permanent.

This competition may be used to fill current and future vacancies across government. The successful candidate will be required to undergo security screening.

The Alberta Public Service is currently utilizing competency evaluation in the recruitment process. Competencies are behaviours that are essential to reach our goals in serving Albertans. We encourage you to have an in-depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process. For more information on the APS Competency Model and how it is used, please visit the CHR Competency page.

How to Apply

Online applications are preferred. If you apply online, please ensure your cover letter and resume are submitted as one file. Ensure that this document is saved using the naming convention of your last then first name followed by the seven digit Job Opening ID number (Smith,Joe_XXXXXXX). Applicants who apply online will be able to track the status of this competition. If you are unable to submit an electronic version of your resume, please submit your resume, quoting the Job Opening ID, to Human Resources, Culture and Tourism, 7th Floor Standard Life Centre, 10405 Jasper Avenue, Edmonton, Alberta, T5J4R7. Fax: (780) 422-3142. If you require any further information on this job posting, please contact Clarissa Atienza, HR Assistant at or (780) 644-9343.

Position Profile

Please see attached position profile for a detailed list of responsibilities:

Closing Statement

We thank all candidates for their interest. All applications will be reviewed to determine which candidates’ education and experience best meets the needs of the position. Only individuals selected for interviews will be contacted.

It is recommended that applicants who have obtained educational credentials from outside of Canada and have not had them previously assessed, obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS). It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.

Theatre Alberta does not necessarily endorse the organizations and/or individuals submitting Classified listings on our site. It is the responsibility of each patron using the Theatre Alberta Classifieds to research the integrity of the organizations who submit listings to which they are applying/responding and to verify specific information, especially pertaining to the job/audition listings and youth listings.

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