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JOB (Edmonton): iHuman Youth Society – Programs & Services Navigator

JOB (Edmonton): iHuman Youth Society – Programs & Services Navigator

Programs & Services Navigator

iHuman Youth Society is a non-profit, charitable organization whose mission is to serve marginalized youth to promote their reconnection to the community through a program involving crisis intervention, arts mentorship, and life skills development.

Reporting to the Director of Caring Services, the Programs & Services Navigator works in partnership with another Navigator as iHuman’s front-line representatives responsible for managing activities associated with a busy welcome desk. This involves: working with a diverse public, which includes vulnerable youth, internal and external stakeholders and the community at large; monitoring front door and youth behaviors, responding to issues and de-escalating in crisis situations; administering youth registrations; and providing general program support. The incumbent in this position must exemplify iHuman’s values and maintain a welcoming presence in this youth-focused, harm reduction environment.

Key Responsibilities:

  • Implement processes for registration and program usage
  • Conduct agency tours and present program information
  • Conduct program orientation for all youth, interns and volunteers
  • Provide new clients with iHuman’s code of conduct, rules and acceptable behaviors
  • Maintain safety and cleanliness of basic needs services (laundry, kitchen, shower)
  • Identify solutions to youth issues and needs which impact programming
  • Provide logistical and event support, which includes community engagement


  • Related education and/or work experience in the Arts (visual, music, performance, dance, fashion, fine arts)
  • Experience working with vulnerable youth, demonstrating well developed interpersonal skills, adaptability and flexibility
  • Administrative and/or volunteer management experience
  • Computer competency with Mac and PC
  • Must pass a Criminal Record Check, and Child and Youth Services Check

Hours of Work: 37.5 hrs/wk 10:30 a.m. – 6:30 p.m.; occasional evening hours

Salary:               $35,100 – $39,000 annually; full-time permanent position

Posting Closes: September 1, 2017      

To Apply: Forward Cover Letter and Resume (in PDF or Word format ONLY) to:

               HR Consultant, iHuman Youth Society


We thank all applicants for applying. Only candidates selected for interview will be contacted.  


Theatre Alberta does not necessarily endorse the organizations and/or individuals submitting Classified listings on our site. It is the responsibility of each patron using the Theatre Alberta Classifieds to research the integrity of the organizations who submit listings to which they are applying/responding and to verify specific information, especially pertaining to the job/audition listings and youth listings.

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